Matthew Quinn and his family, long-term residents of their neighborhood for over a decade, encountered a challenge with their utility service. Three years prior, Matthew and his wife Shane had signed an energy contract, lured by a promotional offer from a utility company. However, with time, their satisfaction with the service dwindled.
At her workplace, Shane learned from a colleague about Alberta Energy Providers and how it had assisted his mother. The AEP had intervened when his widowed mother was unfairly charged for changing the name on her account after her husband’s passing, successfully getting the fee waived.
Inspired by this story, Shane suggested to Matthew that they should consult the AEP for guidance on selecting a new utility provider after their current contract concluded.
The following day, Sharon reached out to Alberta Energy Providers. She was introduced to the Cost Comparison Tool, a resource that allowed her to compare utility companies simply by entering her postal code.
Additionally, she examined their Mediation Summary Report which provided insights into the companies with the highest number of issues and mediations.
Armed with this information, the couple evaluated their options. They eventually settled on a new retailer, a decision that not only promised them an annual saving of over $300 but also involved a company with fewer mediation instances compared to their current provider.
A week later, Matthew found himself in a conversation with a co-worker who was expressing frustrations about his utility bill. Recalling his own positive experience, he recommended that his co-worker reach out to AEP for assistance.
Tips for You
If you’re looking to make an informed decision about your utility provider, our website offers excellent resources to assist you. By visiting our website, you can access the interactive Cost Comparison Tool.
This tool is incredibly user-friendly and allows you to compare the costs of different utility companies in your area simply by entering your postal code.
In addition to the Cost Comparison Tool, the website also provides access to the monthly Mediation Summary Report. This report is a valuable resource, offering insights into the track record of various utility companies regarding customer issues and mediation.
By reviewing this report, you can gauge the customer service quality and reliability of the providers, aiding you in making a choice that best suits your needs.