If you’re facing challenges with your utility company or have queries about your electricity and natural gas options, our Mediation Team at Alberta Energy Providers is equipped to assist you.
With thousands of calls and numerous website visits each month, we are experienced in handling a wide range of issues. We even offer monthly Mediation Summary Reports to guide you in making informed decisions that suit your needs.
Additionally, our real-life mediation stories provide valuable insights into how we can help you in various situations.
The Mediation Team at Alberta Energy Providers steps in when you have tried all other means to resolve your issues. Here’s what they do:
- Provide Tailored Advice – They offer guidance on purchasing electricity and natural gas, tailored to your specific requirements.
- Explain Retailer Options – The team clarifies the differences between Regulated and Competitive Retailers, helping you understand your choices better.
- Liaise with Utility Companies – If you’re having trouble with energy or water utility issues, the team will directly contact your utility company to help resolve these concerns.
Our goal is to ensure fair and satisfactory resolutions for consumers, navigating the complexities of utility services on your behalf. Their expertise and resources can be invaluable for any utility-related issues you might encounter.
If you need us to reach out to your utility company for you, just provide the details to our Mediation Team. They’re there to help facilitate communication and resolve any issues you might have.
Additionally, we are committed to assisting all consumers, regardless of language barriers. If English isn’t your first language, we also offer interpreter services. Once you’re in touch with a Mediation Officer, simply let them know your preferred language. They will then arrange for an interpreter to join the call.
Please keep in mind that connecting with an interpreter might take a little time, so your patience is appreciated. This service ensures that you can comfortably communicate your concerns and understand the assistance being offered.