The Alberta Energy Regulator is the independent provincial agency responsible for overseeing the safe, efficient, and environmentally responsible development of Alberta's energy resources, including oil, gas, coal, and renewable energy projects. For most Albertans, the AER matters because it holds...
Disputes with your energy provider don't have to end in formal complaints or legal battles. Mediation offers a faster, less stressful path to resolution when you're facing billing errors, service disconnections, contract disagreements, or other problems that direct communication hasn't solved....
Contact your utility provider immediately to arrange a payment extension or installment plan—most Alberta energy companies offer flexible payment arrangements during financial hardship. Explore the Alberta Low-Income Energy Assistance Program (LIEAP) or Income Support programs through the Alberta...
Matthew Quinn and his family, long-term residents of their neighborhood for over a decade, encountered a challenge with their utility service. Three years prior, Matthew and his wife Shane had signed an energy contract, lured by a promotional offer from a utility company. However, with time, their...
Johan is a dedicated dental hygienist from Calgary who recently faced a perplexing and stressful situation with his utility company. He had been trying to resolve an issue regarding an outstanding invoice of $81.50 which he was certain he had already paid. Despite his diligent efforts in providing...
Alex Smith’s experience transitioning to Alberta's energy market from Winnipeg's more straightforward system highlights the complexity and variety of options available in Alberta. In Winnipeg, residents typically purchase electricity and natural gas from a single provider, Manitoba Hydro....
