Alex Smith’s experience transitioning to Alberta’s energy market from Winnipeg’s more straightforward system highlights the complexity and variety of options available in Alberta.
In Winnipeg, residents typically purchase electricity and natural gas from a single provider, Manitoba Hydro. However, upon moving to Alberta, Alex discovered a different scenario with multiple choices for electricity and natural gas providers.
Feeling confused by the Alberta utilities market, he did an online search and found the Alberta Energy Providers’ website. On the site, he clicked the Residential section where he found helpful resources such as information on moving in and out, a cost comparison tool, and a guide to understanding utility bills.
Following the guidelines on the page, he learned that he needed to start with the default retailer in his area due to his immediate service requirement. He contacted the default retailer a few days before his move to set up the services in his new home.
Alex’s first utility bill in Alberta was more detailed than he expected. To better understand the charges, he referred to the Sample Bill on the website which clarified the line items and explained rate riders.
After settling in, he explored the Cost Comparison Tool on the website. This helped him decide to stay with the Regulated Rate Option for his utilities. His experience with the website’s resources gave him confidence in understanding and navigating Alberta’s energy market for any future needs.
Tips for You
When you’re moving to a new residence, it’s often necessary to start with the Regulated Rate Option (RRO) in your area for your utility services. The RRO can usually get your services up and running quickly, typically within 1-5 days.
On the other hand, choosing a competitive company for your utilities might take considerably longer, ranging from 10 to 90 days to set up services at your new home. Due to this significant difference in setup times, it’s recommended to initially go with the RRO in your area.
Afterward, you can utilize the Cost Comparison Tool to explore and find a utility company that better suits your specific needs and preferences.